How Can We Help Today?
Owned and operated by SimSportPro, we are happy to answer questions about simulators, hoops, or your order.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If a golf simulator, racing simulator, or basketball hoop does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
Yes, exchanges are available within the return window. Contact us with your order number and the model you would like instead, and we will walk you through the process.
How do I choose the right golf simulator for my space?
Room dimensions and ceiling height are the two biggest factors. Send us your measurements and we can recommend which simulator enclosure and launch monitor setup fits your space best.
Do your racing simulators come with everything I need to start?
Most of our racing simulator packages include the cockpit frame, seat, and mounting hardware. Specific peripherals like wheels and pedals vary by bundle, so check the product listing or ask us for a full component breakdown.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Fast Response
Most inquiries are answered within 24 hours so you can get back to planning your setup.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your game room? Our 30-Day Returns window gives you peace of mind, backed by our return policy.
